Start with the common questions
Fast answers for hosting, tickets, account access, privacy-network setup, and official intake paths.
Hosting Support FAQ
Where do I get support?
Use the official Invisible-Internet support page or ticket path. Social channels are not the official support, legal, abuse, DMCA, or account-security path.
What infrastructure do hosting packages use?
Hosting packages use the Invisible-Internet Platform, including compute servers, backups and restore points, network firewalling, and network-layer protection as appropriate for the selected package.
Is Invisible-Internet fully managed hosting?
No. Invisible-Internet provides configured hidden-service hosting with practical support boundaries. We prepare selected hosting services and provide handoff guidance, but customers remain responsible for their site content, application choices, and custom operations.
Do you offer Tor exit nodes?
No. Invisible-Internet supports hidden-service publishing where selected, but Tor exit nodes are not part of the hosting product.
Is customer email hosting included?
No. Customer mailboxes and general-purpose email hosting are not included at launch. Some packages or add-ons may support controlled notices or relay-backed contact paths.
Do you manage wallets, seeds, or private keys?
No. Invisible-Internet does not custody funds, manage wallet seeds, or hold private keys. Customers control their wallet setup and backups.
What does included BTCPay mean?
Included BTCPay means the selected package can include customer-controlled Bitcoin payment capability and handoff support. It does not mean Invisible-Internet controls customer funds or wallet secrets.
Can I use a custom domain?
Custom domain and DNS setup are not included by default at launch. Hidden-service-first publishing remains the core, and custom exposure should be reviewed separately.
What happens after checkout?
Checkout collects the details needed to prepare the selected hosting environment. Invisible-Internet then brings the selected services online and provides handoff guidance through the account and support path.
How do I report abuse, DMCA, or legal issues?
Use the official support, abuse, DMCA, or legal intake path published by Invisible-Internet. Reports should include enough detail and evidence for review.
Browse the knowledgebase
Short guides for the hosting stack, hidden-service networks, payment handoff, support boundaries, and the wider Invisible-Internet ecosystem.
Hosting & Features
Compare hosting capabilities, management tools, upgrades, and package support boundaries.
Hidden-Service Networks
Understand I2P, Tor, private addressing, reachability, and the routes behind privacy-first publishing.
Platform & Infrastructure
Learn how compute, storage, restore points, network firewalls, and platform protection fit together.
Payments & BTCPay
Set up customer-controlled Bitcoin payments while keeping wallets, keys, and store policy in your hands.
Support & Troubleshooting
Find practical troubleshooting steps, ticket guidance, service notices, and clear support boundaries.
Ecosystem & Client Portal
Navigate the client portal, contact relay, I2P infrastructure, and optional discovery services.How to get help
Choose documentation, the public contact form, or your client dashboard so your request reaches the right queue.
Browse Documentation
Search practical guides, setup notes, and common support answers.
Contact & Report an Issue
Ask a general or pre-sales question, report abuse, or submit a DMCA, legal, or regulatory matter.
Existing Client Support
Sign in to your dashboard for account, billing, and server-specific support.
Support boundaries protect everyone
Clear scope keeps privacy-first hosting practical, supportable, and accountable.
