Plain-language terms for accounts, hosting services, customer content, and support

These Terms govern access to Invisible-Internet’s public website, customer accounts, hosting services, support, and related features (collectively, the “Services”). “Invisible-Internet,” “we,” “us,” and “our” mean Invisible-Internet, LLC, a Wyoming limited liability company. “Customer,” “you,” and “your” mean the person or organization using the Services.

You must be at least 18 years old and legally capable of entering a binding agreement. If you use the Services for an organization, you represent that you have authority to bind it. We may restrict or decline service where providing or using it would violate applicable law, sanctions, export controls, provider requirements, or other legitimate geographic or operational restrictions. Nothing in these Terms limits nonwaivable rights that apply to you.

The Acceptable Use Policy and Copyright & DMCA Policy are incorporated by reference. Plan descriptions and checkout disclosures apply to the specific purchase. A separately signed agreement controls only where it expressly conflicts. You must provide information reasonably necessary to administer your account, keep operational contact information current, protect credentials, recovery methods, API keys, private keys, and other access secrets, and promptly report suspected compromise. You may not transfer or share an account in a way that defeats security, screening, billing, or legal obligations.

Creating a prelaunch account is not a hosting purchase, recurring-charge authorization, or marketing consent.

The Services include only the features, resources, locations, support, billing terms, backup features, and management responsibilities stated in the applicable plan description and checkout disclosures. Anything else is outside scope unless we agree to it in writing. You remain responsible for applications, configurations, software, permissions, users, and activity within your control.

We will use reasonable efforts to provide the Services and support described for your plan. Support does not include legal, tax, regulatory, or security advice, and we do not promise that any configuration is suitable for a particular legal or operational purpose.

Data centers, network carriers, registries, payment processors, software projects, Tor, I2P, and other third parties may affect availability or performance. Their technical or operational limits do not silently incorporate their contracts into these Terms. We may use or replace providers as reasonably necessary to deliver the Services, subject to our obligations to you and applicable law.

You retain ownership of content, data, code, domains, and materials you or your authorized users submit to or make available through the Services (“Customer Content”). You grant us a limited, nonexclusive, worldwide license to host, copy, transmit, cache, back up, secure, inspect, and otherwise process Customer Content only as reasonably necessary to provide, protect, troubleshoot, and administer the Services, comply with law, and enforce these Terms. The license ends when the relevant Customer Content is deleted, subject to ordinary backup cycles, legal holds, and records we must retain.

You represent that you have the rights and permissions needed for Customer Content and for our permitted processing of it. You are responsible for Customer Content, services you offer through your account, and the conduct of authorized users and visitors you choose to serve.

Invisible-Internet and its licensors retain all rights in the Services, site, software, documentation, designs, and branding, except for Customer Content. Open-source software remains governed by its applicable licenses. If you voluntarily provide feedback, we may use it without compensation, but that does not transfer ownership of Customer Content or confidential information.

We collect, use, retain, and disclose account, payment, support, security, and service data only as reasonably necessary to provide and protect the Services, process transactions, comply with law, and enforce our agreements. Registration does not enroll you in marketing. Providers may process data for those purposes. No hosting service can guarantee anonymity, untraceability, or that identity or activity can never be discovered. Any published privacy policy must be read consistently with these commitments.

The Services may be interrupted by maintenance, attacks, provider outages, network conditions, legal requirements, or events outside our reasonable control. We do not promise uninterrupted or error-free operation or a particular uptime level unless a written plan-specific service-level commitment says otherwise. We will give reasonable notice of planned maintenance when practical, but emergency work may occur without advance notice.

You must maintain a current, independent copy of important Customer Content. Any backup, snapshot, or restoration feature is an aid, not your only backup and not a guarantee of successful recovery. Ordinary backup remnants expire through normal technical cycles.

Hosting subscriptions are billed monthly in advance beginning when payment is accepted. The initial payment covers custom provisioning work and the first service period. A payment method that supports automatic renewal will be charged monthly until cancellation. A method that does not support automatic renewal must be paid by the displayed due date.

You may cancel at any time through the online account route or Support. Cancellation prevents the next renewal but does not shorten or refund the current paid period unless mandatory law requires otherwise. You must export Customer Content before cancellation or termination.

If you cancel before provisioning begins, we will issue a full refund. If your selected location becomes unavailable before provider resources are created, we will offer an alternate location or a full refund. Once custom provisioning work begins or a nonrecoverable provider expense is incurred, the initial charge and current-period charge are nonrefundable. No proration applies for customer cancellation, unused time, voluntary early deletion, suspension, or termination for breach.

If we terminate without customer fault or permanently cannot provide a paid Service, we will refund only the unused prepaid service portion. Completed work and lawful nonrecoverable third-party costs remain deductible. Mandatory law, duplicate charges, and verified billing errors are exceptions. A chargeback is not a cancellation method, but these Terms do not waive lawful payment-dispute rights.

Cryptocurrency invoices require gateway confirmation and reconciliation. An approved cryptocurrency refund is based on the original U.S.-dollar transaction value, excludes exchange-rate gains or losses, and may deduct nonrecoverable network fees where lawful.

Prices exclude applicable taxes unless checkout says otherwise. We collect taxes when legally required.

You must comply with the Acceptable Use Policy and are responsible for activity by authorized users and services operated through your account. We may investigate complaints and may limit, filter, suspend, or terminate affected Services to address unlawful use, security threats, material breach, nonpayment, provider requirements, or serious harm.

When circumstances permit, we will give notice and prefer a narrower restriction before broader action. We may act immediately when reasonably necessary to stop an active threat, unlawful conduct, compulsory legal process, service compromise, or serious harm. Complaint volume alone does not automatically establish a violation.

For failed payment, we will provide notice. We may suspend the affected Service after seven calendar days and may terminate it and delete provider resources after fourteen calendar days. You must export Customer Content before cancellation or termination. We do not guarantee a retrieval period after serious abuse, compromise, or legally required action. When safe and lawful, we may allow a reasonable export opportunity; ordinary backup remnants expire through normal technical cycles.

Suspension or termination for breach does not create a refund right except where mandatory law requires one.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranty arising from course of dealing or usage. We do not warrant uninterrupted operation, successful recovery, absolute security, anonymity, untraceability, or that the Services will meet every legal or technical requirement.

To the fullest extent permitted by law, Invisible-Internet and its affiliates, officers, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, lost-profit, lost-revenue, lost-goodwill, lost-use, substitute-service, or data-loss damages.

Our aggregate liability arising from or related to the affected Service will not exceed the greater of $100 or the fees you paid for that Service during the six months before the event giving rise to liability. A written plan-specific service credit is the exclusive remedy only for the service-level commitment to which that credit expressly applies.

These disclaimers and limits do not apply where prohibited by law or to liability that cannot lawfully be limited, including fraud, willful misconduct, gross negligence, death or personal injury, or nonwaivable statutory liability.

To the extent permitted by law, you will defend, indemnify, and hold harmless Invisible-Internet, its affiliates, and their officers, employees, and contractors from third-party claims, damages, judgments, and reasonable costs arising from Customer Content, alleged infringement by Customer Content or your services, unlawful activity, your material breach of these Terms or the Acceptable Use Policy, or misuse by your authorized users.

This obligation does not cover a claim to the extent caused by Invisible-Internet’s own fraud, willful misconduct, gross negligence, or other fault that cannot lawfully be shifted to you. We will give prompt notice, allow you to control the defense with qualified counsel, and provide reasonable cooperation at your expense. We may participate at our own expense. You may not settle a claim in a way that admits fault by us, imposes nonmonetary obligations on us, or affects our rights without our prior written consent, which will not be unreasonably withheld.

Arizona law governs these Terms without regard to conflict-of-law rules, subject to any mandatory consumer protection that applies to you. Invisible-Internet, LLC is a Wyoming limited liability company, and the parties agree that Maricopa County, Arizona is the principal forum connection for these Terms.

Before filing an ordinary lawsuit, the complaining party must send a documented good-faith dispute notice through Contact or, for an account matter, Support, with enough detail to evaluate the issue. The parties will have thirty calendar days after receipt to try to resolve it.

Exclusive venue for litigation is the state courts located in Maricopa County, Arizona and the U.S. District Court for the District of Arizona, and each party consents to personal jurisdiction there. These Terms do not require arbitration and do not include a jury-trial or class-action waiver. Either party may seek immediate temporary, emergency, or injunctive relief without waiting thirty days when necessary to prevent imminent harm or preserve rights.

Nothing here changes jurisdiction required by statute for a valid copyright counter-notice or binds a third-party claimant who is not a party to these Terms.

We will give at least thirty days’ notice of a material change through the site, account, or electronic contact information on file. Changes apply prospectively. Fee changes take effect no earlier than the next renewal after the notice period. If law or an urgent security need requires faster action, we may make the minimum necessary change immediately and give notice as soon as practical. A dispute remains governed by the accepted version in effect when it arose. You may cancel before a change takes effect.

You may not assign these Terms or an account without our prior written consent. We may assign them to an affiliate or successor in connection with a merger, reorganization, or transfer of substantially all relevant assets, with notice and without reducing your rights. If any provision is unenforceable, it will be narrowed or severed and the rest remains effective. Failure to enforce a provision is not a waiver. Force majeure excuses delay caused by events beyond reasonable control but does not excuse amounts already due.

These Terms, incorporated policies, applicable plan descriptions, checkout disclosures, and any expressly conflicting signed agreement are the entire agreement for the Services. A signed agreement controls an express conflict, followed by checkout and plan-specific terms, then these Terms and incorporated policies; the more specific term controls within the same level. Electronic notices and records satisfy written-notice requirements where lawful.

Payment obligations, intellectual-property provisions, disclaimers, liability limits, indemnification, dispute terms, and provisions that by their nature should survive remain effective after termination.

Use Contact for general or legal questions, Support for account matters, and the Copyright & DMCA Policy for copyright submissions. Other policies are available in the Legal center.