---
title: "Using Your Invisible-Internet Client Portal"
description: "## Overview The Invisible-Internet client portal is the account area for your hosting services, subscriptions, billing history, profile, and support tickets. ## Important Paths - [Client Portal](/members/) - account dashboard and member area. - [My Hosting](/members/services/) - hosting services tied…"
url: "https://www.invisible-internet.com/docs/using-your-invisible-internet-client-portal/"
updated: "2026-07-09"
category: "Ecosystem, Discovery & Client Portal"
---

# Using Your Invisible-Internet Client Portal

## Overview

The Invisible-Internet client portal is the account area for your hosting services, subscriptions, billing history, profile, and support tickets.

## Important Paths

- [Client Portal](/members/) - account dashboard and member area.
- [My Hosting](/members/services/) - hosting services tied to your account.
- [Support Tickets](/members/support/) - account-gated support ticket portal.
- [My Profile](/members/edit-account/) - profile and operational contact updates.

## Why Tickets Require Login

Support tickets require a verified logged-in account so support history, hosting records, and operational contact details stay tied to the correct member profile.

## What To Check Before Opening A Ticket

- Confirm which hosting service is affected.
- Check the relevant knowledgebase article.
- Collect the visible error, timeline, and recent changes.
- Do not send passwords, wallet seeds, private keys, payment secrets, or hidden-service private keys.

## Related Docs

- [Opening a Useful Support Ticket](/docs/opening-a-useful-support-ticket/)
- [Package Resources and Support Boundaries](/docs/package-resources-and-support-boundaries/)
- [Operational Contact and Service Notices](/docs/operational-contact-and-service-notices/)